Account and personal data
Delete your GIGI account
You can request deletion of your GIGI account and associated data even if you no longer have the app installed or cannot sign in.
Request deletion by email
- Email contact@g2dev.it, preferably from the email address associated with your GIGI account.
- Use the subject GIGI account deletion and state that you want to delete your account and its associated data. If you are writing from another address, include your account email.
- Send the email from your email app. Support will handle your request and may contact you to verify that the account belongs to you before proceeding.
The button opens a draft in your email app. Your request is sent only when you send the email. You can also copy the address and use your preferred email service. Do not send passwords, sign-in codes, identity document photos or health data.
What the request covers
Your request covers your account and associated personal data: profile, workout plans and training history, nutrition and meals, progress, preferences, photos, videos, audio and files linked to your account.
Deletion removes access to your account and its contents. If you want a copy, request a data export before deletion.
Retained data and backups
Some data may be retained where necessary for legal obligations, security, abuse prevention or legal claims, as described in the privacy policy. Technical and security logs are normally retained for up to 12 months, unless needed for investigations or legal obligations. Backup copies are normally deleted or overwritten within 90 days according to technical backup cycles.
If you have a subscription
Manage any subscription in the Google Play or App Store subscription settings. Account deletion should not be taken as confirmation that your store subscription has been cancelled: check its renewal status separately. An active subscription is not required to submit a deletion request. Contact support if you need help.
You can also request deletion in the app
If you can sign in to GIGI, open your profile, go to privacy settings and choose Delete Account. Follow the confirmation shown in the app. If the option is unavailable or does not work, use the email above.